

Your Earned Balance, Our Dedicated Help
Need assistance with your earned balance, shipping inquiries, or order tracking? Our dedicated team ensures your premium redemption experience is seamless and efficient.
Common Agent Inquiries
Find immediate resolutions to frequently asked questions about your TARS Prize Vault experience.
Credit Balance & History
Shipping & Delivery
Returns & Exchanges
Understand how to view your earned credits, track your balance, and review past redemptions.
Get clear details on order processing times, tracking information, and delivery estimates for your gear.
Review our policy for product returns and how to initiate an exchange for any vault-exclusive item.
Connect with Our Support Team
For personalized assistance with your account, specific orders, or any other query, please use the form below. Our team is ready to help.
TARS Prize Vault
Prize redemption for active agents.
VAULT SUPPORT
prizevault@scalewithtars.com
Active Agent Support Desk
Orders ship within 48 business hours
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